Maintenance Service & Support | North Star Imaging

Maintenance Service & Support

Because there is never a good time for downtime.

No matter where you are, we are at your service 24 hours a day. If it is not between 8 AM and 5 PM CST (US) or 8 AM and 5 PM CET (Europe), leave a message and our on-call service technician will get back to you within 24 hours.

Call Us: +1-763-463-5658
For International Service: +33 (0) 1 48 17 02 00

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Preventative Maintenance

 Protect your investment

X-ray systems need regular maintenance to ensure that the x-ray set remains free from contamination. Purchasing a preventative maintenance agreement will:

  • Prevent downtime due to unnecessary failures
  • Extend the life of your system
  • Maximize euipment performance
  • Minimize maintenance costs

Our preventative maintenance programs include a periodic 12 Point Inspection:

  1. Clean and adjust X-ray Tubes, replace o-rings and adjust Controllers to manufacturers specs
  2. Clean, inspect, set, compression and reapply dielectric grease
  3. Vacuum system check and change oil if applicable
  4. Clean cooler and test safety switches
  5. Clean and verify adjustments on the HT generators to preserve tube filament life
  6. Clean , inspect and lubricate manipulator
  1. Test and adjust shutter
  2. Test and adjust Safety Interlocks and Safety Lamps
  3. Test power and supplies and adjust to factory specifications
  4. Inspect for proper cable drape
  5. Verify cooler operation
  6. Perform a Radiation Safety Survey with documentation

Call Us. We are here to help.

We offer remote support for training and troubleshooting purposes. Our technicians solve your problems, answer questions, and diagnose equipment issues with minimal interruption to your workflow.  
Call Us: +1-763-463-5658
For International Service: +33 (0) 1 48 17 02 00

Onsite Repair & Installation Service

We travel willingly.

Factory trained and authorized system specialists are available for training, service, and installations. Our team installs new systems, replaces x-ray tubes, and performs preventative maintenance.

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We offer replacement x-ray tubes, detectors, and additional components.  

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